{"id":165,"date":"2019-05-20T17:46:42","date_gmt":"2019-05-20T15:46:42","guid":{"rendered":"https:\/\/www.ch-dunkerque.fr\/?page_id=165"},"modified":"2024-04-12T09:14:25","modified_gmt":"2024-04-12T07:14:25","slug":"la-commission-des-usagers","status":"publish","type":"page","link":"https:\/\/www.ch-dunkerque.fr\/patients-public\/mes-droits\/la-commission-des-usagers\/","title":{"rendered":"La commission des usagers"},"content":{"rendered":"<p>Une Commission des Usagers (CDU) est en place \u00e0 <em>l&#8217;H\u00f4pital Alexandra Lep\u00e8ve.<\/em> :<\/p>\n<ul>\n<li>Elle veille au respect des droits des usagers et facilite leurs d\u00e9marches.<\/li>\n<li>Elle examine les r\u00e9clamations qui ne pr\u00e9sentent pas un recours gracieux ou juridictionnel.<\/li>\n<li>Elle contribue \u00e0 l\u2019am\u00e9lioration de la politique d\u2019accueil et de prise en charge des personnes malades et leurs proches.<\/li>\n<\/ul>\n<p><strong>La charg\u00e9e des relations avec les usagers :<br \/>\n<\/strong>Vous pouvez la rencontre au sein du bureau de la commission situ\u00e9 au 1er \u00e9tage (\u00e0 cot\u00e9 de la maison des usagers)<br \/>\nLes lundi et vendredi de 13h \u00e0 17h et le jeudi de 9h \u00e0 12h30<br \/>\nT\u00e9l : 03 28 28 59 45<br \/>\nMail : commission.usagers@ch-dunkerque.fr<\/p>\n<p><strong>Les repr\u00e9sentant des usagers sont \u00e9galement \u00e0 votre \u00e9coute :\u00a0<\/strong><\/p>\n<p><em><strong>Qui sont-ils ?<\/strong><\/em><\/p>\n<ul>\n<li>Des b\u00e9n\u00e9voles, membres d\u2019une association agr\u00e9\u00e9e par le minist\u00e8re des solidarit\u00e9s et de la sant\u00e9 et nomm\u00e9s par le Directeur de l\u2019Agence R\u00e9gionale de Sant\u00e9,<\/li>\n<li>Mandat\u00e9s par leur association<\/li>\n<li>Membres de la commission des usagers qui participent \u00e9galement \u00e0 d\u2019autres instances au sein de l\u2019\u00e9tablissement (commission bientraitance, Comit\u00e9 de Lutte contre les Infections Nosocomiales, Comit\u00e9 Consultatif d\u2019Ethique, Commission de Soins Infirmiers, de R\u00e9\u00e9ducation et M\u00e9dico-Techniques\u2026)<\/li>\n<\/ul>\n<p><em><strong>Quelles sont leurs missions ?<\/strong><\/em><\/p>\n<ul>\n<li>Participer \u00e0 la commission des usagers.<\/li>\n<li>Veiller au respect des droits des usagers.<\/li>\n<li>Contribuer \u00e0 l\u2019am\u00e9lioration de la qualit\u00e9 de la prise en charge des<br \/>\npatients et de leurs proches.<\/li>\n<li>Assister les patients ou leurs proches lors des m\u00e9diations.<\/li>\n<li>Participer aux enqu\u00eates de satisfaction men\u00e9es aupr\u00e8s des patients.<\/li>\n<li>Veiller au suivi des plaintes et r\u00e9clamations.<\/li>\n<li>Rencontrer les patients ou les usagers pour les informer de leurs<br \/>\ndroits, faciliter leurs d\u00e9marches.<\/li>\n<li>Rencontrer les experts visiteurs de la Haute Autorit\u00e9 de Sant\u00e9 lors<br \/>\nde la proc\u00e9dure de certification.<\/li>\n<\/ul>\n<p><strong>Information en cas de dommage associ\u00e9 aux soins<\/strong><br \/>\nTous les \u00e9v\u00e9nements ind\u00e9sirables qui entra\u00eenent un dommage physique ou psychologique doivent faire l\u2019objet d\u2019une annonce par l\u2019\u00e9quipe qui a la responsabilit\u00e9 du patient, en association avec les coordonnateurs de gestion des risques associ\u00e9s aux soins de l\u2019\u00e9tablissement.<\/p>\n<p><b>Les repr\u00e9sentants des usagers au CHD :\u00a0<\/b><\/p>\n<p>Lyliane Carpentier &#8211; Association Au-del\u00e0 du cancer : 06 07 28 30 24<br \/>\nPierre Spilliaert &#8211; Union D\u00e9partementale des Associations familiales\u00a0 : 06 08 06 97 08<br \/>\nJacqueline Doutrelant &#8211; FNATH59 &#8211; Association des Accident\u00e9s de la Vie : 06 12 98 38 89<br \/>\nChristian Bonenfant &#8211;\u00a0 Association pour le Droit \u00e0 Mourir dans la Dignit\u00e9 : 07 70 26 94 36<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Une Commission des Usagers (CDU) est en place \u00e0 l&#8217;H\u00f4pital Alexandra Lep\u00e8ve. : Elle veille au respect des droits des usagers et facilite leurs d\u00e9marches. Elle examine les r\u00e9clamations qui ne pr\u00e9sentent pas un recours gracieux ou juridictionnel. Elle contribue \u00e0 l\u2019am\u00e9lioration de la politique d\u2019accueil et de prise en charge des personnes malades et [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":155,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"class_list":{"0":"post-165","1":"page","2":"type-page","3":"status-publish","5":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>H\u00f4pital Alexandra Lep\u00e8ve | La commission des usagers<\/title>\n<meta name=\"description\" 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