{"id":196,"date":"2019-05-20T17:53:00","date_gmt":"2019-05-20T15:53:00","guid":{"rendered":"https:\/\/www.ch-dunkerque.fr\/?page_id=196"},"modified":"2024-04-12T09:21:35","modified_gmt":"2024-04-12T07:21:35","slug":"qualite-des-soins-et-satisfaction-des-usagers","status":"publish","type":"page","link":"https:\/\/www.ch-dunkerque.fr\/patients-public\/notre-engagement-qualite-et-securite-des-soins\/qualite-des-soins-et-satisfaction-des-usagers\/","title":{"rendered":"Qualit\u00e9 des soins et satisfaction des usagers"},"content":{"rendered":"<ul>\n<li><strong>D\u00e9marche qualit\u00e9 et s\u00e9curit\u00e9 des soins <\/strong><\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p><em>\u00ab Ma prise en charge est s\u00e9curis\u00e9e : l&#8217;H\u00f4pital Alexandra Lep\u00e8ve s\u2019engage dans l\u2019am\u00e9lioration continue \u00bb. <\/em><\/p>\n<p>&nbsp;<\/p>\n<p>La Direction de la Qualit\u00e9-Gestion des risques, en collaboration avec le Pr\u00e9sident de la Commission M\u00e9dicale d\u2019Etablissement, a \u00e9labor\u00e9 et pilote la Politique Qualit\u00e9-Gestion des risques. Celle-ci vise \u00e0 am\u00e9liorer de fa\u00e7on continue la prise en charge des patients accueillis et \u00e0 analyser les \u00e9ventuels dysfonctionnements pour en tirer des enseignements et progresser.<\/p>\n<p><em>\u00a0<\/em><\/p>\n<p>Dans le cadre de la proc\u00e9dure de certification des \u00e9tablissements de sant\u00e9,<strong>\u00a0<em>l&#8217;H\u00f4pital Alexandra Lep\u00e8ve<\/em>\u00a0re\u00e7oit tous les 4 \u00e0 6 ans la visite d\u2019experts visiteurs de la Haute Autorit\u00e9 de Sant\u00e9 (HAS). <\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>A ce jour, l\u2019\u00e9tablissement est certifi\u00e9 au plus haut niveau : Certification A.<\/strong> L\u2019\u00e9tablissement fait ainsi partie des 19% des \u00e9tablissements nationaux certifi\u00e9s A de m\u00eame cat\u00e9gorie.<\/p>\n<p>&nbsp;<\/p>\n<p>Le rapport de certification de l\u2019\u00e9tablissement r\u00e9dig\u00e9 par la HAS est mis \u00e0 disposition du public sur leur site internet\u00a0: <a href=\"http:\/\/www.has-sante.fr\">http:\/\/www.has-sante.fr<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>L\u2019\u00e9tablissement proc\u00e8de \u00e9galement au recueil national obligatoire des Indicateurs de Qualit\u00e9 et S\u00e9curit\u00e9 des Soins (IQSS) et des indicateurs nationaux de lutte contre les infections associ\u00e9es aux soins. Les r\u00e9sultats sont \u00e0 votre disposition par voie d\u2019affichage ainsi que sur le site internet <a href=\"http:\/\/www.scopesante.fr\" class=\"broken_link\">www.scopesante.fr<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Des indicateurs de satisfaction ont \u00e9galement \u00e9t\u00e9 d\u00e9velopp\u00e9s, retrouvez toutes les <\/strong>informations <a href=\"https:\/\/www.ch-dunkerque.fr\/patients-public\/pour-en-savoir-plus-et-mexprimer\/faire-connaitre-ma-satisfaction\/\"><strong>ici\u00a0<\/strong><\/a><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>L\u2019identito-Vigilance <\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><em>\u00ab\u00a0Bien identifi\u00e9, bien soign\u00e9\u00a0\u00bb<\/em><\/p>\n<p><em>\u00a0<\/em><\/p>\n<p>Afin de garantir la fiabilit\u00e9 de votre identification, vous \u00eates tenu de <strong>pr\u00e9senter votre pi\u00e8ce d\u2019identit\u00e9<\/strong> \u00e0 l\u2019h\u00f4tesse des admissions et aux secr\u00e9tariats m\u00e9dicaux pour la constitution de votre dossier.<\/p>\n<p>&nbsp;<\/p>\n<p>Par ailleurs, afin d\u2019assurer votre s\u00e9curit\u00e9 \u00e0 chaque \u00e9tape de la prise en charge, <strong>un bracelet d\u2019identification est pos\u00e9 lors de votre arriv\u00e9e aux urgences, dans le service d\u2019hospitalisation ou en consultation<\/strong>. Il est indispensable d\u2019accepter le port de ce bracelet apr\u00e8s avoir v\u00e9rifi\u00e9 que les renseignements qu\u2019il comporte soient exacts. <strong>De plus, avant tout acte de soin, chaque professionnel devra vous faire d\u00e9cliner votre nom, pr\u00e9nom et date de naissance. N\u2019en soyez pas \u00e9tonn\u00e9 et aidez-le pour votre propre s\u00e9curit\u00e9.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>D\u00e9marche qualit\u00e9 et s\u00e9curit\u00e9 des soins \u00a0 \u00ab Ma prise en charge est s\u00e9curis\u00e9e : l&#8217;H\u00f4pital Alexandra Lep\u00e8ve s\u2019engage dans l\u2019am\u00e9lioration continue \u00bb. &nbsp; La Direction de la Qualit\u00e9-Gestion des risques, en collaboration avec le Pr\u00e9sident de la Commission M\u00e9dicale d\u2019Etablissement, a \u00e9labor\u00e9 et pilote la Politique Qualit\u00e9-Gestion des risques. Celle-ci vise \u00e0 am\u00e9liorer de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":188,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"class_list":{"0":"post-196","1":"page","2":"type-page","3":"status-publish","5":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>H\u00f4pital Alexandra Lep\u00e8ve | Qualit\u00e9 des soins et satisfaction des usagers<\/title>\n<meta name=\"description\" content=\"D\u00e9marche qualit\u00e9 et s\u00e9curit\u00e9 des 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