{"id":209,"date":"2019-05-20T17:55:49","date_gmt":"2019-05-20T15:55:49","guid":{"rendered":"https:\/\/www.ch-dunkerque.fr\/?page_id=209"},"modified":"2024-04-12T09:02:49","modified_gmt":"2024-04-12T07:02:49","slug":"faire-connaitre-ma-satisfaction","status":"publish","type":"page","link":"https:\/\/www.ch-dunkerque.fr\/patients-public\/pour-en-savoir-plus-et-mexprimer\/faire-connaitre-ma-satisfaction\/","title":{"rendered":"Faire conna\u00eetre ma satisfaction"},"content":{"rendered":"<p><strong>Votre opinion nous est indispensable\u00a0! <\/strong><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Questionnaire de satisfaction<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Votre avis nous est indispensable. Il contribue chaque jour \u00e0 l\u2019am\u00e9lioration de nos services. Pour l\u2019exprimer, <strong>un questionnaire de satisfaction vous est remis \u00e0 la fin de votre s\u00e9jour, au moment de votre sortie<\/strong>. Vos remarques et suggestions sont transmises \u00e0 la Direction de la Qualit\u00e9 et Gestion des Risques.<\/p>\n<p>&nbsp;<\/p>\n<p><em>L&#8217;H\u00f4pital Alexandra Lep\u00e8ve<\/em> r\u00e9alise \u00e9galement des enqu\u00eates de satisfaction t\u00e9l\u00e9phonique aupr\u00e8s de ses patients.<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Enqu\u00eate nationale de mesure de la satisfaction intitul\u00e9e \u00ab E-SATIS \u00bb<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Ce dispositif recueille l\u2019appr\u00e9ciation des patients, hospitalis\u00e9s + 48H ou en chirurgie ambulatoire, sur la qualit\u00e9 des diff\u00e9rentes composantes de leur exp\u00e9rience : l\u2019accueil, la prise en charge dans l\u2019\u00e9tablissement, la chambre et les repas, la sortie de l\u2019\u00e9tablissement.<\/p>\n<p>&nbsp;<\/p>\n<p>Gr\u00e2ce aux r\u00e9ponses des patients, un score de satisfaction est calcul\u00e9 pour chaque \u00e9tablissement et peut \u00eatre consult\u00e9 sur le <a href=\"https:\/\/www.has-sante.fr\/jcms\/1893_FicheEtablissement\/fr\/ch-dunkerque#ancreDocAss\">site de la Haute Autorit\u00e9 de Sant\u00e9<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Pour cela\u00a0:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Donnez votre adresse mail<\/strong> lors de votre admission (nous vous garantissons que votre adresse mail ne sera pas communiqu\u00e9e)<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>R\u00e9pondez au questionnaire national<\/strong><strong> e-Satis<\/strong> que vous recevrez par mail deux semaines apr\u00e8s votre hospitalisation ou passage en chirurgie ambulatoire<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>La qualit\u00e9 est notre pr\u00e9occupation quotidienne, guid\u00e9e par votre regard !<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Votre opinion nous est indispensable\u00a0! &nbsp; Questionnaire de satisfaction &nbsp; Votre avis nous est indispensable. Il contribue chaque jour \u00e0 l\u2019am\u00e9lioration de nos services. Pour l\u2019exprimer, un questionnaire de satisfaction vous est remis \u00e0 la fin de votre s\u00e9jour, au moment de votre sortie. Vos remarques et suggestions sont transmises \u00e0 la Direction de la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":198,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"class_list":{"0":"post-209","1":"page","2":"type-page","3":"status-publish","5":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>H\u00f4pital Alexandra Lep\u00e8ve | Faire conna\u00eetre ma satisfaction<\/title>\n<meta name=\"description\" content=\"Votre opinion nous est indispensable\u00a0! &nbsp; Questionnaire de satisfaction &nbsp; Votre avis nous est indispensable. 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